FAQ

WHERE CAN I TRY ON YOUR FRAMES?

You can visit any of our Stockists or use our free shipping and returns to try them on at home.

 

CAN I BUY PRESCRIPTION LENSES?

Our frames are designed with prescriptions in mind which is why you can bring your frames to your local optician to have them personally fitted by a professional.

 

WHAT TYPE OF LENSES DO YOU OFFER?

All of our sunglass lenses are sourced from Carl Zeiss, a name that is synonymous with the highest quality in lenses. We also offer polarized lenses from Carl Zeiss.

 

WARRANTY

All Lowercase frames have a one year warranty from the date of purchase for any manufacturer defect. Warranty claims can only be made at the original place of purchase with a copy of the original receipt. The warranty does not cover lenses placed into Lowercase frames. Mishandling or deliberate modification of a frame will void the warranty.

 

SHIPPING COSTS

We offer free shipping and returns in the continental United States. For shipments to Alaska and Hawaii we offer a flat rate of $15. We also offer expedited shipping options at an additional cost which can be viewed at checkout.

 

RETURNS/REFUNDS

Please email returns@lowercasenyc.com indicating which frames you would like to return along with your order number and will we email you a return label along with a return authorization number.  Items must be unworn with the complementary accessories, all packaging, and any promotional items shipped to you. Returns must be received within 15 days. Shipping fees are not refundable. Your refund will be credited to the original purchaser’s credit card. It may take up to 10 days for your the refund to show up on your credit card after the return has been received. Expedited shipping costs are not refundable unless the wrong product was sent.

 

WHAT IF I NEED TO CHANGE MY ORDER?

Please email hello@lowercasenyc.com or call +1.212.510.7621 and we will be happy to accommodate any requests as long as the order has not already shipped.

 

DO YOU SHIP INTERNATIONALLY?

If you would like to place an order and you are outside of the United States please email hello@lowercasenyc.com or call +1.212.510.7621

 

DO YOU SHIP TO P.O Boxes?

We do not currently ship to P.O. Boxes.

 

DO YOU ACCEPT INSURANCE?

We do not accept insurance but we do provide itemized receipts for submission to your insurance company.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and PayPal.